Warranty & Repair Services
At ModernMate Furniture Crew, we are committed to delivering high-quality furniture and reliable after-sales support. Our Warranty & Repair Services policy is designed to ensure customer satisfaction and long-lasting product performance.
1. Warranty Coverage
We provide a limited warranty on eligible furniture products against manufacturing defects in materials and workmanship.
The warranty typically covers:
- Structural defects
- Manufacturing faults
- Hardware malfunctions under normal use
- Defects in workmanship
The warranty period may vary depending on the product category and will begin from the date of purchase.
2. What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or improper handling
- Exposure to water, moisture, heat, or direct sunlight
- Unauthorized repairs or modifications
- Minor variations in color, texture, or natural wood patterns
- Damage during relocation or improper assembly by third parties
3. Repair Services
We offer repair assistance for eligible products, subject to inspection and service availability.
Repair services may include:
- Hardware replacement
- Structural repairs
- Upholstery repairs
- Minor finishing touch-upsa
Some repair services may involve additional charges if the issue is not covered under warranty.
4. Warranty Claim Process
To request warranty support or repair service, customers may be required to provide:
- Proof of purchase
- Product photos or videos showing the issue
- Order details and contact information
Our support team will review the request and guide you through the next steps.
5. Inspection & Resolution
Products may require inspection before approval of warranty claims or repairs. Depending on the issue, we may:
- Repair the product
- Replace defective parts
- Offer a replacement product
- Provide an alternative resolution at our dis
6. Service Availability
Repair and warranty services are subject to service availability based on location and product type.
7. Customer Responsibility
Customers are responsible for proper use, maintenance, and care of furniture products according to the provided care instructions.
8. Policy Updates
ModernMate Furniture Crew reserves the right to update or modify this Warranty & Repair Services policy at any time without prior notice.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time without prior notice.
10. Contact Us
For warranty claims, repair requests, or service-related inquiries, please contact our customer support team for assistance.