Delivery and Returns
At ModernMate Furniture Crew, we aim to provide a smooth delivery experience and fair return support for our customers. Please read our Delivery and Returns policy carefully before placing an order.
1. Order Processing
All orders are processed after payment confirmation and order verification. Processing times may vary depending on product availability, customization requirements, and delivery location.
Customers will be informed of estimated delivery timelines during order confirmation.
2. Delivery Services
We offer delivery services for eligible locations through our trusted logistics and delivery partners.
Delivery services may include:
- Standard delivery
- Scheduled delivery
- Installation assistance for selected products
Delivery availability and timelines may vary by region.
3. Delivery Guidelines
Customers are requested to:
- Provide accurate shipping and contact details
- Ensure someone is available to receive the order
- Check product dimensions to confirm entry through doors, staircases, and elevators
Delivery availability and timelines may vary by region.
4. Delivery Delays
While we aim to deliver products on time, delays may occur due to:
- Weather conditions
- Transportation issues
- Manufacturing delays
- High order volumes
- Unforeseen circumstances beyond our control
5. Inspection Upon Delivery
Customers are encouraged to inspect products at the time of delivery. Any visible damage, missing items, or packaging concerns should be reported immediately.
6. Return Eligibility
Returns may be accepted under specific conditions, including:
- Damaged or defective products
- Incorrect product delivery
- Manufacturing defects reported within the specified period
Returned items must generally be unused and in their original condition with packaging where applicable.
7. Non-Returnable Items
The following items may not be eligible for return:
- Customized or made-to-order furniture
- Products damaged due to misuse or improper handling
- Items showing signs of wear, alteration, or unauthorized repair
8. Return Request Process
To initiate a return request, customers may need to provide:
- Order details or invoice
- Photos/videos of the product issue
- Contact information
Our support team will review the request and provide further instructions.
9. Refunds & Replacements
Approved returns may qualify for:
- Product replacement
- Repair service
- Store credit
- Refund, where applicable
Refund timelines may vary depending on the payment method and processing time.
11. Policy Updates
ModernMate Furniture Crew reserves the right to update or modify this Delivery and Returns policy at any time without prior notice.
12. Contact Us
For delivery assistance, return requests, or order-related inquiries, please contact our customer support team.